Modern lobby with blue walls, a TV displaying "The Exchange," seating areas, a bar counter with stools, and large windows.

The Exchange Apartments FAQ

Searching for the right apartment can bring up plenty of questions—and The Exchange Apartments FAQ page is here to give you clear, detailed answers. Whether you’re curious about pet policies, amenities, or lease details, this guide covers the most important things apartment seekers want to know. Our goal is to help you feel confident in choosing The Exchange Apartments as your next home.

Questions?

We welcome pets at The Exchange Apartments with a $350 non-refundable pet fee. There is a $200 fee for an additional pet, and monthly pet rent is $25. A maximum of three pets are allowed per apartment, with breed restrictions applying.

Yes, you may personalize your apartment with shelves, curtains, and décor. However, all modifications must be restored to their original condition upon moving out.

Yes, residents may paint their walls to customize their living space. All painted walls must be returned to the original color prior to move-out.

Our easy online application process takes between 24 to 72 hours from screening completion and income submission. Once approved, you will receive your lease agreement to review and sign.

Yes. Residents are required to carry renter’s insurance with a $100,000 liability limit.

Maintenance requests can be submitted through the convenient online resident portal or by contacting the leasing office directly.

Utility setup should be completed before move-in. Management will set up your water utility for you.

One-bedroom apartments start at $1,299, two-bedroom apartments at $1,895, and three-bedroom apartments at $2,643.

A JTA bus stop is located at Atlantic Blvd and Kings Ave, offering convenient public transit options nearby.

Rent can be paid easily and securely online through the resident portal.

Residents must accompany guests at all times while using clubhouse amenities. Each apartment may host up to two guests for the pool, gym, or clubhouse.

The clubhouse and gym are open 24/7 for resident convenience.

The pool is open daily from dawn to dusk.

Yes, elevators are available within the community for added convenience.

Next Steps

Now that you have answers to the most common questions, we invite you to explore more about our community. Check out our floor plans to see which layout fits your lifestyle best, or browse the amenities that make The Exchange Apartments a premier choice in Jacksonville. Ready to see it all in person? Schedule your tour today!